Ongoing Support
Support contracts
For small jobs we bill per hour, For ongoing projects and support we recommend a service agreement which is billed quarterly in advance,
Basic
inc GST
1 hour of remote support, ongoing or as a one-off.
- Phone and remote assistance
- System health check
- Diagnostics
- Virus and malware scanning
Starter
inc GST
2 hours of remote support (min 30 min per session), plus one local site visit.
- Everything in Basic
- One site visit if local
- Startup and speed optimisation
- Security updates
- Backup setup
Pro
inc GST
6 hours of remote support and 2 site visits, or a listed service instead.
- Everything in Starter
- Two site visits in serviced suburbs
- Network and WiFi installation
- Cloud backup configuration
- Network security assessment
- Domain, hosting and Microsoft 365 setup
Ongoing Support
A tailored support arrangement for businesses that need regular maintenance, planned support and a technician who already knows their environment.
- Scheduled support and maintenance visits
- Priority response for support requests
- Agreed allocation of support time
- Suits businesses that want consistent IT support from a technician who knows their environment
Support contracts may cover computer support, computer systems and networks. CCTV is provided on an hourly rate, but we can quote an upfront cost for each project or maintenance requirement. The Test & Tag service is generally charged on a per-tag fee and, in most cases a site-visit fee is additional depending on the location and the number of tags required.
Quoting
Quotes by appointment
Most jobs can be priced over the phone. For larger work — a CCTV system, a full data rewire, replacing a fleet of compufers or replacing a serve — we recommend you book a site visit.
Initial assessment by phone
Tell us what you need and we can usually recommend a product and solution, bigger projects may require further details or a site visit before we can confirm the cost.
Larger jobs: a site visit by appointment
CCTV systems, full data rewires and hardware replacements need someone to look at the site. We recomend a site visit to quote accurately on the work required.
Why we are selective about it
A proper quote can take several hours, hardware pricing and stock availability can change daily, We generally quote on hardware or installations that are warranted.
We are not always going to be the cheapest quote you get. What you get instead is a technician with 35 years of hands-on IT experience who turns up when they say they will and does the job once, properly and is available in the future when issues may arise.
Questions
About pricing and quotes
Do you do free on-site quotes?
Not as a rule. Most jobs can be priced over the phone once you describe them, and that costs you nothing. For larger work we book a site visit by appointment.
Why are cabling and CCTV not priced on this page?
Because an honest quote needs a site inspection for these services. Cabling distances, ceiling or roof access, data cabinet location and mapping out proper coverage on where cameras should be installed is best done in person and different environments need different types of cameras.
Is the quote fixed or an estimate?
Once we have quoted a job in writing, that is the price. If something genuinely unforeseen turns up behind a wall, we stop and talk to you before charging you additionally.
How are support contracts billed?
For small businesses, our service contracts are generally billed quarterly with an agreed allowance of time to maintain each environment. For smaller sites or individual projects, we generally invoice as work is completed.
Will you be the cheapest quote we get?
Almost certainly not. What you get instead is someone who has been doing this since 1993, turns up when they say they will, and does the job once, properly. If price is the only consideration, we are probably not the right contractor. We are here for the long run support down the track is what we provide.
Tell us what you need
Some jobs can be priced over the phone. 12-month workmanship warranty.